Simple Ordering Process

We ship Australia-wide from our shop. Orders are packed within 2-4 business days and dispatched with trusted local carriers.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Get It Delivered to Your Door

Exchange or Return of Goods

  • Products may be exchanged or returned within 7 days of purchase with proof of purchase.
  • Items must be unopened, unused, and in their original packaging to qualify for an exchange or return.
  • Due to food safety regulations, opened food, candy, snacks, and beverages cannot be returned or exchanged unless faulty or damaged.
  • If an item arrives damaged, incorrect, or defective, please contact us within 48 hours of receiving your order.
  • Approved returns may be exchanged, refunded, or issued as store credit at our discretion.

FAQs

Do you offer Australia-wide shipping?

Yes, we ship Australia-wide so you can enjoy your favourite treats wherever you are.

How long will my order take to arrive?

Orders are typically dispatched within 2-4 business days. Delivery times vary depending on your location.

Do you stock authentic imported products?

Yes, all products are sourced from trusted suppliers to ensure authenticity and quality.

Can I return or exchange an item?

Returns and exchanges are accepted in accordance with our Returns & Exchanges Policy. Please contact us if there is an issue with your order.

How can I contact The Candy Shop?

You can reach us through our Contact Us page, social media channels, by visiting one of our stores, or email us at info@thecandyshopau.com.